{"id":1328,"date":"2020-06-05T13:15:30","date_gmt":"2020-06-05T19:15:30","guid":{"rendered":"https:\/\/www.chwpp.ca\/?page_id=1328"},"modified":"2022-06-28T12:58:37","modified_gmt":"2022-06-28T18:58:37","slug":"resolution-options","status":"publish","type":"page","link":"https:\/\/www.chwpp.ca\/mb\/homeowners\/customer-care\/resolution-options\/","title":{"rendered":"Resolution Options"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:66;line-height:1.16;\">When things just aren&#8217;t right, we&#8217;re here to help<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p><b>Contact the Claim Assessor <\/b><\/p>\n<p>If you\u2019ve filed a claim to seek a resolution and you\u2019re not satisfied with the outcome in the Claim Assessment Report, your first step is to contact your Claim Assessor and Technical Advisor who will review your concerns. <\/p>\n<p><b>Review with Claims Management <\/b><\/p>\n<p>If, after speaking with your Claim Assessor, you remain dissatisfied with the outcome, you may request to have management review your claim. Please submit your request in writing, along with a detailed description of your concerns. <\/p>\n<p><b>Escalate to the Complaints Officer <\/b><\/p>\n<p>If you\u2019re still unsatisfied with the decision after review with both the Claim Assessor and management team, you may contact the NHWICC Complaints Officer at complaintsofficer@nhwicc.com who will complete a review of the homeowner\u2019s concerns with the assessment. This may involve additional contact with the homeowner and\/or various other parties involved in the claim assessment. You will be provided with a final position letter, including dispute options if you remain dissatisfied with the outcome.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":185986730,"featured_media":333,"parent":1260,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-1328","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.7 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resolution Options | Canadian Home Warranty Protection Program<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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