Guides

A new home is one of the largest investments most people make. To help you protect your investment, these useful guides were created to help you protect your new home.

Here you’ll find lots of useful information designed for new homeowners, including a Guide to the Care and Maintenance of Your New Home, and much more.

Here you’ll find tips for the easy maintenance of your new home in more than 60 key areas and understanding the operation of key components around your home to help you decide when it’s necessary to call an expert for service or repairs to safeguard your home and warranty.

We recommend taking a look through these resources, as proper home maintenance is essential to keep your home, and home warranty, in top working condition!

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Surface Water Management Guide

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Guide to the Care and Maintenance of Your New Home

A new home is one of the largest investments most people make. To help you protect your investment The Program developed the Guide to the Care and Maintenance of Your New Home. It’s filled with advice to help keep your home looking and running like new through easy maintenance in more than 60 key areas; to understand the operation of key components in your home and how to decide when it’s necessary to call in an expert for service or repairs to safeguard your home and warranty.

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Construction Performance Guide

The Construction Performance Guide is one of a number of resources created to provide information and guidance to the general public, homeowners, home buyers, home builders, warranty providers, and other stakeholders involved in the construction and sale of homes.

View on Alberta Municipal Affairs Website

Are concrete cracks covered?

Cracks resulting from normal shrinkage and settlement processes are common in all concrete construction. Under the structural defect warranty, The Program may inspect any crack(s) for possible coverage. Alone, crack(s) in the foundation are not considered a structural defect.

Are drywall cracks covered?

Normal cracks in drywall are not considered defects in materials, labour or design. Under the terms of the structural defect warranty, The Program may inspect drywall cracks for evidence of a load-bearing component of the home failing to provide support. In making this determination, factors causing the movement are examined.

What about tele post adjustments?

The normal drying processes of the home, and the soils beneath the home, often result in slight movements of the tele post footings in relation to the perimeter footing of the home. The Program considers tele post adjustment to be a homeowner maintenance responsibility. See the Program’s for information on adjusting tele posts.

How important is grading?

Settlement of the soils around the home in conjunction with nearby downspout or sump discharges may allow surface water to enter the home through cracks or water may migrate to the footing level, which can result in movement of the home. The management of surface water is a homeowner maintenance responsibility. To help you with care and maintenance please see our Surface Water Management Guide.

What about basement leakage?

Typically, basement leakage is attributed to improper surface grades. Correction of these items alone is often sufficient to address the leakage problem. If this is unsuccessful, repair of the crack may also be required. Concrete cracks can be repaired from the interior or from the exterior; this is a homeowner maintenance responsibility. To find out how to do this, please see our Surface Water Management Guide.

What about other water leakage?

Although water leakage alone is not a structural defect, situations may arise where leakage into a roof or load bearing wall cavity will potentially threaten the structure of the home, if left uncorrected. Note that it is the homeowner’s responsibility to remove excessive accumulations of ice and snow from eaves, valleys and roof vents during prolonged cold periods. A structural defect caused by improper maintenance by the homeowner is not covered by this warranty.